Return Policy

 

Thanks for shopping at Isabel Alexander. If you are not entirely satisfied with your purchase, we're here to help.

RETURNS 

You have 14 calendar days from the day on which the shipping notification was sent to return an item. To be eligible for a return, your item must be unworn and in the same condition that you received it, with tags attached. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

All sale items (items marked as "on sale") can be returned for store credit only within 14 days from the purchase date.  After 14 days, all sales become final.

To initiate a return, email customercare@isabelalexander.us with your order number and date of purchase. 

 

REFUNDS

Once we receive your item, we will notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). Typically, your refund will take a few days to process, depending on your card issuer's policies.